Personal Banking
Sterling National Bank is a new name...and more. Expect extraordinary.

24-Hour Telephone Banking

Access your accounts anytime, anywhere

Managing your money is easy and convenient with Phone Banking. You can use any touch-tone or cell phone 24 hours a day, seven days a week in English or Spanish.  Just call 845.357.INFO (4636) and you can:

  • Access checking, savings, CD, IRA and loan information.
  • Check account balances, transfer funds, make payments, reorder checks and more. 
  • Have a snapshot account statement faxed to your home or business.
  • Get the address, phone number and hours of operation for any of our Sterling National Bank Financial Centers.

Be sure to have both your account number and social security number or tax identification number to set up your phone banking Personal Identification Number (PIN).

Voice prompts will guide you through the menu options:

Option 1 – Account Information

  1. Checking or Money Market
  2. Savings
  3. Loans
  4. CD or IRA
  5. Holiday Club Account

Option 2 – Transfer Funds or Make a Loan Payment

  1. Transfer from Checking
  2. Transfer from Savings
  3. Cancel Request

Option 3 – ATM or Debit Card

  1. Report ATM or Debit Card Lost or Stolen
  2. Activate Debit Card 
  3. Change ATM or Debit Card PIN #
  4. Help with ATM or Debit Card while traveling outside the U.S.

Option 4 – Order a Stop Payment

  1. Specific Check Number
  2. Range of Check Numbers
  3. Specific Dollar Amount

Option 5 – Reorder Checks

  1. Personal Checks
  2. Business Checks

Option 6 – Bank Information

  1. Bank Locations, Hours and Phone Numbers 
  2. Additional Bank Information

Option 7 – Change Your PIN

Option 0 – Speak to a Customer Care Center professional

Option * – Repeat

Option # – Complete Call