Internet Services
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Online Security Center

Protect Yourself from Fraudulent Emails and Websites

 

Sterling National Bank will never request you to send your account number, password or social security number via email.

If you receive a suspicious email or encounter a website that says it's from Sterling National Bank requesting your account number, password or social security number, do not respond to it and call Sterling National Bank at 855-274-2801.  Our Customer Care Center professionals are available to serve you Monday through Friday 8:30 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 2:00 p.m.

Be Alert – Phishing Is On the Rise

Protect Yourself from Fraudulent Emails and Websites

Sterling National Bank is aware of new phishing attacks targeting customers of Financial Institutions.

Sterling National Bank uses up-to-date online authentication methodologies.  

Please be aware that e-mail scammers may send you an email that appears to come from Sterling National Bank.  The email may provide you with a hyperlink that redirects you to a fraudulent site and asks you to provide your confidential personal account or security information. 

The safest way to go to an authorized website is to type the web address in your browser.  Hyperlinks in a fraudulent e-mail can appear to be going to the Sterling National Bank website but actually redirect you to a fraudulent site.  To protect yourself, make sure an “s” appears after http every time you visit the Sterling National Bank website.

Unsolicited requests to provide the following types of confidential information should be considered suspicious:
- User ID
- User password
- Account numbers
- Answers to security questions

While Sterling National Bank may send you e-mail communications from time to time, we will never request you to send your account number, password or social security number via email.

If you receive a suspicious email or encounter a website that says it's from Sterling National Bank requesting your account number, password or social security number, do not respond to it and call Sterling National Bank at 855-274-2801.  Our Customer Care Center professionals are available to serve you Monday through Friday 8:30 a.m. to 6:00 p.m. and Saturday 8:30 a.m. to 2:00 p.m.

Be Web Smart

Learn about the 7 best practices for greater online security

Sterling National Bank uses comprehensive multi-level technology to ensure security and confidentiality on our online banking platform and other systems, which provide Internet Banking for individuals and businesses. However, there are additional steps you can take to be proactive in protecting yourself or your company when using the Internet.

  • Protect your personal information. It's valuable.
  • Know who you're dealing with.
  • Use security software that updates automatically.
  • Keep your operating system and Web browser up-to-date, and learn about their security features.
  • Keep your passwords safe, secure, and strong.
  • Back up important files.
  • Learn what to do in an emergency.

View practical tips from onguardonline.gov, maintained by the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

 


This Friday, April 18th, we’ll begin the transition to the new Sterling National Bank website (snb.com), which will have a brand new look and new content! Our new website is yet another element of our ongoing commitment to the highest standards of personal service.  You’ll discover a wider range of products and services for business owners, their families, and consumers in the communities we serve.

Meanwhile, visit one of our sites below to access to online banking.

  • You opened your account at a former Provident Bank branch, or
  • You opened your account in Bergen, Orange, Putnam, Rockland, Sullivan, or Ulster County, and
  • Your account materials had this logo

 

  • You opened your account at a legacy Sterling National Bank branch, or
  • You opened your account in Manhattan, Queens, Nassau or Westchester, and
  • Your account materials had this logo